Our store policies are set in place to maintain the professionalism of our environment and to ensure a quality experience for all in the salon. What do we expect from our customers in return? We ask that you review our policies before arriving at your hair appointment.
Adjustments to any service will qualify only if there is an inconsistency in quality. ex: blotches, bleeds, missed grey coverage, etc. If you are unsatisfied with your application, you may qualify to get an adjustment with the stylist that performed your original service. We do not give refunds, therefore if you see an inconsistency with your hair please make your stylist aware before the end of your session and/or within a week after your original service. At Illusion Salon we will not compromise the integrity of the hair to get any result, or if your hair is not capable of being altered. We don’t guarantee results, we charge based on our expertise, materials, and our time.
Children receiving haircut services are welcome. However, must be accompanied by a parent for the entire duration of the service.
Teenagers receiving services must be accompanied by a parent during the consultation and price quote.
Being on time
Confirmation and Reminder for your appointment
Appointment Booking & Cancellation Policy
Illusion Salon requires a deposit and a credit card to hold each reservation. The deposit will be credited toward your total service on the day of your appointment. In the event that you have to cancel or reschedule a reservation, Illusion Salon requires 24 hours notice by phone, email, Facebook page message and/or Instagram direct message. If 24 hours notice is not given, the card on file will be charged 50% of the service that was scheduled to be performed which will include the credit of the deposit. No Shows will be charged 100% of the service that was scheduled to be performed. No Exceptions. All deposits are non-refundable.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Illusion Salon team members’ schedules filled, thus better serving everyone. Illusion Salon policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policy criteria.